Refund policy

Return and Refund Policy

Last updated: July 7, 2026

Thank you for shopping with Sport Bible. Please read this Return and Refund Policy carefully before placing your order. Because our products are custom-made specifically for you at the time of purchase, this policy differs from a typical retail return policy.

Made-to-Order Products

All items sold on this store are printed and produced on demand, specifically for you, once your order is placed. We do not hold pre-made inventory. Because production begins shortly after your order is submitted, we are unable to accept returns, exchanges, or cancellations for reasons of buyer's remorse, incorrect size selection, change of mind, or ordering the wrong item, color, or design.

We strongly encourage you to review your order carefully, including sizing charts, product descriptions, and design proofs, before completing your purchase.

Order Cancellations and Changes

Because production begins quickly after an order is placed, we can only accommodate cancellation or change requests within 12 hours of purchase, and only if the order has not yet entered production. Once an order has entered production, it cannot be cancelled, modified, or refunded for change-of-mind reasons.

To request a cancellation or change, contact us immediately using the details below with your order number. We cannot guarantee that a request will be processed in time.

Damaged, Defective, or Misprinted Items

We want you to be happy with your order. If your item arrives damaged, defective, misprinted, or is materially different from what you ordered (for example, wrong size, wrong design, or wrong product), we will provide a free replacement or a full refund, at our discretion, subject to the following:

You must contact us within 14 days of the delivery date.
You must provide your order number, a description of the issue, and clear photographs showing the defect, damage, or misprint, and, where relevant, the shipping label or packaging.
Claims submitted after 14 days from delivery, or without supporting photo evidence, may not be eligible for a replacement or refund.

Once we receive and review your claim, we will let you know whether it is approved. Approved claims are typically resolved with a free reprint and reshipment; a refund will only be issued where a reprint is not possible or not desired by you.

Lost or Undelivered Packages

If tracking shows that your package was lost in transit, please contact us within 30 days of the expected delivery date so we can investigate with our shipping carrier and production partner. If a package is confirmed lost, we will offer a free replacement or a refund, at our discretion.

We are not responsible for packages confirmed as delivered by the carrier's tracking information but not received by you (for example, theft after delivery, misdelivery due to an incorrect address provided at checkout, or delivery to a shared/unsecured location). If you believe your package was delivered to the wrong location, please contact the carrier directly and reach out to us so we can assist where possible.

Incorrect Shipping Information

You are responsible for providing accurate shipping information at checkout. We are not responsible for orders that are delayed, misdelivered, or lost as a result of an incorrect or incomplete address provided by you. If you notice an error in your shipping address, contact us as soon as possible; we will do our best to correct it if the order has not yet shipped, but cannot guarantee changes once an order has entered production or shipping.

Sizing

Because our products are produced on demand and are not eligible for standard exchanges, please refer to the size chart provided on each product page before ordering. We are not able to offer exchanges or refunds for items ordered in the wrong size where the correct size chart was available at checkout.

Non-Returnable Items

Due to the custom, made-to-order nature of our products, all sales are final except as expressly set out in this policy. We do not accept returns or offer refunds for:

Buyer's remorse or change of mind
Incorrect size, color, or design selected by the customer at checkout
Minor variations in color, print placement, or fabric that fall within normal production tolerances
Items that have been worn, washed, or altered after delivery, unless the defect claim was already submitted and approved

How Refunds Are Issued

Approved refunds will be issued to your original method of payment. Please allow a reasonable processing time for the refund to appear, as timing can vary depending on your bank or payment provider. Shipping costs are non-refundable except where the return or refund is due to our error or a confirmed defect, misprint, or loss in transit.

Our Right to Assess Claims

We reserve the right to review all claims individually, to request additional information or evidence before approving a replacement or refund, and to decline claims that we reasonably determine to be fraudulent, submitted outside the applicable timeframe, or otherwise not covered by this policy. Repeated claims of "never arrived" or "damaged" from the same customer may be subject to additional review.

Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes in our practices or for legal or operational reasons. The "Last updated" date at the top of this page reflects the most recent revision.

Contact Us

If you have any questions about a return, refund, or this policy, or you need to submit a claim, please contact us with your order number at:

Phone: +2349052229137
Email: christiannte120@gmail.com
Address: Sport Bible, 5 Isaac Okomor Street, 100001 Lagos LA, Nigeria